The Ferretti Group Service University came back to Asia for its second edition providing professional and refresher training courses (July 6-10).
Following its debut last year in Hong Kong, the Singapore event was targeted at the Group’s service network operators. More than 20 professionals from seven countries attended.
This year’s training activities were aimed at increasing the skills and professionalism of the service network resources through classroom activities and visits to the local premises of the main technical partners.
“In the over 25 Service University editions held since 2004 in the three geographical areas where our sales network is present, we have always recorded an increasing level of satisfaction among our partners’ local operators, in terms of both quality and the usefulness of this experience,” says Ferretti Group’s Chief Commercial Officer Stefano De Vivo. “Indeed, thanks to the know-how and thorough information shared during the courses and the in-depth visits to our technical suppliers, our dealers can better meet the needs of our customers and fully convey the top quality of our yachts.”
Starting in the 1990s, Ferretti Group has organized a number of training activities targeted at dealers and service points. In 2010, the Group decided to add to the existing Service University sessions, held in Europe, on-site activities also in the Asia-Pacific region and in the Americas. These dedicated courses ensure a strong local presence and better understanding of these regions’ specific needs.
The five-day training course, organized by Ferretti Group’s After Sales & Service team, included both theoretical and practical sessions.
Classroom lessons were given by experts representing the Group’s partners: Besenzoni, Seakeeper, ZF, MTU and Kohler.
Special test benches were set up in the classroom, allowing the participants to perform practical troubleshooting tests. Specific aspects regarding onboard systems and their maintenance were also dealt with during the lessons.